New research released from the HomeOwners Alliance recently revealed that 81% of people rely on personal recommendation when selecting a tradesman - a fact that Lockwood Windows can attest to with the majority of their work coming through referrals.
The survey also revealed what other attributes rank highly with homeowners including prompt arrival (84%), using polite language (51%) and even taking their shoes off at the door (38%).
Just a couple of the comments from Lockwood Window’s clients include:
“The installers were very polite and professional, advised me of everything they were doing and asked my advice as to how I wanted things to be done throughout the job. Overall I am extremely pleased with the products and service I got and would not hesitate to recommend the company to others.”
“Hassle free from start to finish, well fitted, excellent result. Very happy with the service from Raymond and Richard, and the speed and efficiency of the fitters.”
“I was extremely delighted with every aspect of service and installation that Lockwood Windows provided. Communication between me as a client and Lockwood was very efficient. I would also like to say the two men who fitted my windows (Matt & Dave) were lovely to have in the home, worked extremely hard and were meticulous when cleaning up. I would, and have, recommended you to other friends and customers. Thank you for a job well done.”
Unfortunately not all tradesmen are as professional and capable as Lockwood Windows, with previous data from TrustMark revealing that incompetent tradesmen cost UK homeowners £1.9bn between 2013 and 2014, five times more than domestic burglary claims.
Paula Higgins, CEO of the HomeOwners Alliance said: "People don't want flash tradesman, but ones that show good old fashioned values of listening to what their customers want, turning up on time and giving upfront quotes. It can be a complete nightmare getting the wrong tradesman in, so it is really worth investing the time to make sure you get the right one."
Original source: Glass & Glazing Products
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