• Home
  • »
  • Customer Feedback

Customer Feedback

Customer service is extremely important to us, so we ensure that we liaise closely with our customers from first contact - whether in our showroom or on the phone. But our service doesn't end when the window, door or conservatory project is completed. We offer an aftersales service and are available to our customers whenever they need help or advice.

You can see below a selection of the testimonials we have received from customers. The originals of these and more, are available to view in our Huddersfield showroom.

A flawless experience from start to finish. This started by a recommendation and visiting the showroom to discuss the benefits of the windows and doors with Raymond, which was then followed by Richard visiting our home to measure and give a quote.
Once we agreed the quote, Richard came to do a final measure. A few weeks later the installation date was confirmed. Mark, Matthew and Jordan installed our new windows and doors.
They were very polite, removed all the old windows etc, used dust covers to cover carpets, had shoe covers on and even vacuumed before they left. We have found the quality excellent and the prices very competitive.

- Rachael Funk

We had new windows and doors throughout and had used Lockwood windows at our previous home. Great customer service, very helpful but not pushy advice given in the showroom. Windows fitters were organised and did an excellent job despite the cold weather and did a super job of cleaning up after themselves. Would definitely recommend Lockwood Windows.

- Simon Foster

Very impressed with the quality of service we received. Quality of door is first class and lads who installed were professional, quick and courteous.

- Jason Thomas

Recently had new windows, guttering and soffit boards, very happy with the work, the quote was very competitive, would definitely use this company again.

- Paul Westmoreland

Couldn't rate Lockwood Windows more highly. We had windows fitted years ago by them and then very recently a door and once again the service was fabulous. The staff are just lovely, so friendly, professional and unobtrusive. The quality of workmanship is excellent and we are delighted. Thank you!

- J Atkinson

Just had a new stable door fitted and l am overjoyed with it. From Raymond in the sales team and the brilliant fitters l would recommend Lockwood Windows to anyone, and when l am ready for new windows l will have them back to fit them

- Diana Storer

Our composite door is great - looks really good and top quality. After a slight glitch during the ordering process, it was quickly rectified and the order completed more or less on time. Contact was friendly and helpful and the installers did a great job - very efficient, clean and friendly. Would definitely recommend.

- Jim Davey

Very happy with the complete process from first phone call, through survey to final fitting. Clearly the company is experienced, reliable and the price is the price no nonsense and very fair. Senior management are available to speak to.

Appointments and promises were kept and I would recommend to friends and neighbours. I feel quite fortunate to have used the firm and will certainly be using Lockwood Windows services in the future.

- David Oram

When most of today's comments are negative I would like to put on record our appreciation and thanks for an excellent job done. We were impressed when Lockwood Windows came to measure up and advise us with our options. 

However, having been disappointed in our previous window fitters we were a little apprehensive about our new choice. The reason for this memo is to thank you for the excellent job done by your installers: - Simon and Lewis. They were very professional, clean and paid great attention to detail, these two great lads did you proud.

Thank you again. We will have no hesitation in recommending your company and also bringing back faith in British workmanship.

- Collin & Jean Garlick

We have recently had a new composite door fitted by Lockwood Windows to which we are extremely pleased. The professional workmanship was outstanding and have no doubt in using them again and recommending them too. Thank you, really pleased.

- Caroline Coy