- Customer Feedback
Customer service is extremely important to us, so we ensure that we liaise closely with our customers from first contact - whether in our showroom or on the phone. But our service doesn't end when the window, door or conservatory project is completed. We offer an aftersales service and are available to our customers whenever they need help or advice.
You can see below a selection of the testimonials we have received from customers. The originals of these and more, are available to view in our Huddersfield showroom.
I highly recommend Lockwood Windows and will definitely use them again. I had to call on Lockwood Windows for an emergency window replacement for my elderly mother and the service I received was outstanding. From my first desperate phone call to general manager Raymond,the service I received from the whole team was exceptional. Richard the MD who came out to measure up on a Saturday lunchtime when I'm sure he should have been going home to his family, Simon the window fitter and his young assistant Thomas did a fantastic professional job , with excellent attention to details. And the workshop who made up the window so promptly. I would like to say a huge THANK YOU to the whole team who did an amazingly fast efficient job which really made a massive difference at a bad time. My mum is so pleased the window looks lovely.
- Mark Williams-Thomas
We had four doors installed - the spec of the doors was better than we could find elsewhere, and more aesthetically pleasing (better hinges, lower threshold, better security etc). The doors were manufactured and 6 / 7 weeks later installed by a very decent bunch of fitters - all of whom were very capabale, polite and cleaned everything up after they finished. It was a great service from Lockwood all round.
- Jonathan Long
New front door looks superb. It's just what I wanted. Really pleased with the service from Lockwood Windows. The guys who came to fit were polite and have made a great job, they polished the door to a high sheen and left everywhere clean and tidy. Couldn't have asked for anything more.
- Tara Taylor
Lockwood windows have replaced all windows including two large square bay windows and fitted an external composite door to one of my rental properties. Not only was I satisfied by the service and quality of work including Raymond showing the quality of the windows including the steel framework within the bay framework but my tenant, who is very particular and never afraid to voice her opinion, was very pleased with the conduct of the installers who were pleasant and courteous throughout, always tidied up and seemed proud of their work. Well done.
- Iain Jackson
Really happy with the service from Lockwood, our new door looks fantastic and was fitted with minimal disruption and mess. The team were really helpful when we visited the showroom, the door was ready on time and the team worked hard to get an installation date that fitted in with us. Excellent!
- Sian Wright-Williams
I wholeheartedly recommend The Lockwood Window Company for numerous reasons. They have restored my faith in the dying art of customer service. The initial consult in my home was informative and raised some possibilities that I hadn't considered. There was no attempt to blind me with science or to fill my head with useless sales patois. The price was competitive and the lead time of 8 weeks was met.
The installers Matthew and David went out of their way to make sure the job was done to my satisfaction. They were neat and methodical and cleaned up well afterwards.
As with many old terraced houses you don't know what problems are lurking once the windows are removed. In my case I was given the option of choosing how I wanted the internal finish to look once the windows were out. This involved a lot of "thinking on their feet" and it demonstrated their expertise in these matters. The results are better than anything I had hoped for. My bathroom window in particular is so much neater and professional looking than it was before and it makes me smile every time I brush my teeth! Thank you all very much.
- Ian Arnold
We had Lockwood come and give us a quote for doors and windows, and even though we kept changing our requirements they were always willing to adapt and change with us. There was absolutely no pressure and the next step was always up to us, not like some companies I've dealt with.
The fitting was done to a very high standard and anything that was not perfect was corrected or replaced with absolutely no fuss.
I would recommend this firm as they were keen on price and offered a great service from quote to fitting
- A Knowles
Needed new sliding patio door and composite front door so did the research and got quotes. Lockwood Windows was not only one of the best quote but also, by far, the most helpful company we approached. In due course the items were fitted by Mark and Matthew with a minimum of fuss or disruption.
Doors have now been in about a month now and are looking and working great. No doubt about where we will be going when we replace the windows. Great service from a local company!
- David Rollinson
Overall I'm really pleased with the windows. The company was recommended to me by a friend. The installers Simon and Lewis were very professional and did an excellent job. I would recommend them to anyone.
- Jimmy Sutcliffe, Huddersfield
Excellent from start to finish. A very professional, efficient and competitive company.