- Customer Feedback
Customer service is extremely important to us, so we ensure that we liaise closely with our customers from first contact - whether in our showroom or on the phone. But our service doesn't end when the window, door or conservatory project is completed. We offer an aftersales service and are available to our customers whenever they need help or advice.
You can see below a selection of the testimonials we have received from customers. The originals of these and more, are available to view in our Huddersfield showroom.
Dear All at Lockwood Windows. Thursday last week we were the target of burglars. Not a lot was taken from the property but quite a lot of damage was sustained to our recently fitted windows to the rear of the property, as they obviously struggled to break through the lock and frame, and ended up smashing the glass to gain entry.
Not knowing exactly what to do next, in the near panic of the situation and the time fast approaching 5 p.m. we rang Lockwood Windows for some advice! Raymond answered the phone and suggested that we get a reputable company to temporarily board up the window - then, "no" he said that he would come and do it himself, even though that was not part of their business. Raymond had an appointment to keep but duely arrived, kept his word and boarded up the window.
The following day as I arrived home from work, the phone rang - it was Raymond asking us if the fitters from Lockwood Windows could come and replace the broken section of the window complete with new glass. All of this in less than 24 hours! Over and above the call of duty shall we say! Best customer care and service! We couldn't ask for more!
We would like to take this opportunity to say a big thank you to ALL concerned at a brilliant company…. LOCKWOOD WINDOWS.
Thanks for all your help.
- David & Maria Marshall, Huddersfield
An excellent company who we highly recommend. We have had new windows, composite doors, bi-fold door and roofline work and are extremely pleased with the quality of the products and the installation. From the initial visit to the showroom to final installation the service and courtesy has been exemplary. Thank you.
- M Daley, South Elmsall, Pontefract
I was very impressed with the company, and the full service they gave me.
- L Locke, Stainland, Halifax
We are absolutely thrilled with the final result. The windows look great and the fitters were extremely professional.
- A Henderson, Guiseley, Leeds
I was extremely delighted with every aspect of service and installation that Lockwood Windows provided. Communication between me as a client and Lockwood was very efficient. I would also like to say the two men who fitted my windows (Matt & Dave) were lovely to have in the home and worked extremely hard, and were meticulous when cleaning up. I would, and have, recommended you to other friends and customers. Thank you for a job well done.
- M Hunter, Mirfield
Just wanted to let you know how very pleased we are with the new windows you installed. They are even better than we had imagined and the installation went without any problems. We live in an old cottage and were a bit concerned that the wood effect UPVC windows might look out of place. However they are fabulous and the wrought iron ‘fish’ handles are very in keeping with the cottage. So thank you and I would certainly recommend Lockwood Windows to anyone else.
- M Heneghan, Thurstonland, Huddersfield
We had 14 windows, including a large arched window, installed by Lockwood Window Company in August last year, - we were delighted! The fitters were polite, extremely tidy, and made an excellent job with the fitting and 'finishing off'. We have lived at the property for 30 years, most of the old windows were single glazed, with the exception of four which were wood double glazed. We replaced them with white foil on the inside and rosewood on the outside and they look fantastic! What we didn't realise was the impact these would have on our energy bills - it's now the end of January and we still haven't had our heating on in a morning! The house feels so much warmer now it's unbelievable. Thank you so much.
- R & A Law, Skelmanthorpe, Huddersfield
The installation of all our windows was completed in a very professional and efficient manner. The workmen who carried out the work were well presented and they all carried out their duties as professionals. Our thanks go out especially to Richard who started and completed the installation. They all tidied up after completing their task each day, which we both appreciated. Again, thanks for a job well done and we will certainly recommend your company to other future prospective clients.
- R and J B, Tandem, Huddersfield
Just wanted to say thank you for the wonderful, fast, efficient service we received from yourselves, it really put our minds at rest that you could do the job so quickly at such short notice. Your employee Tim is a credit to the company, polite, well mannered and professional at all times, we will certainly recommend you to everyone we know.
- N and H M, Birkby, Huddersfield
Thank you for a job well done carried out by a good team of fitters, who were both courteous and efficient.