- Customer Feedback
Customer service is extremely important to us, so we ensure that we liaise closely with our customers from first contact - whether in our showroom or on the phone. But our service doesn't end when the window, door or conservatory project is completed. We offer an aftersales service and are available to our customers whenever they need help or advice.
You can see below a selection of the testimonials we have received from customers. The originals of these and more, are available to view in our Huddersfield showroom.
Very happy with the complete process from first phone call, through survey to final fitting. Clearly the company is experienced, reliable and the price is the price no nonsense and very fair. Senior management are available to speak to.
Appointments and promises were kept and I would recommend to friends and neighbours. I feel quite fortunate to have used the firm and will certainly be using Lockwood Windows services in the future.
- David Oram
When most of today's comments are negative I would like to put on record our appreciation and thanks for an excellent job done. We were impressed when Lockwood Windows came to measure up and advise us with our options.
However, having been disappointed in our previous window fitters we were a little apprehensive about our new choice. The reason for this memo is to thank you for the excellent job done by your installers: - Simon and Lewis. They were very professional, clean and paid great attention to detail, these two great lads did you proud.
Thank you again. We will have no hesitation in recommending your company and also bringing back faith in British workmanship.
- Collin & Jean Garlick
1st class service from start to finish. A straight forward and honest quote without any of the sale tactics you associate with window companies. Fitters were fantastic and did a professional job. They have a showroom you can visit to look at their products and discuss your needs. Very polite , helpful and professional staff.
- Adam Harbour
- Rob McNally
Really professional fitting service and high standard of workmanship. House left clean after works finished and fitters kept us informed of progress throughout and made sure we were happy with all the finishing details.
- Mark Lee
Once you find Lockwood Windows you don't need to look any further. From first visiting the showroom and speaking to Raymond and then seeing the way the windows etc are made to a quote from Richard the MD, your design ideas start coming to life.
Their prices are competitive and the quality is the best I have seen. Our fitting team Mark & Matt are masters of their craft and take pride in their work. They are clean and tidy making the time to clear up at the end of the day, very friendly and willing to accommodate.
Our refit was a long job (two and a half weeks) including 21 windows, a patio door, a Solidor door, sun room and a porch. We are extremely pleased with the end result and would recommend in a heartbeat. A rare find today a company with great values, service, people and product.
- Nicola Brennan
Lockwood windows installed all my windows the biggest one being 3 metres wide, and a composite door and patio doors. They did a wonderful job, and they left the the place clean.
- Gail Davison
I highly recommend Lockwood Windows and will definitely use them again. I had to call on Lockwood Windows for an emergency window replacement for my elderly mother and the service I received was outstanding. From my first desperate phone call to general manager Raymond,the service I received from the whole team was exceptional. Richard the MD who came out to measure up on a Saturday lunchtime when I'm sure he should have been going home to his family, Simon the window fitter and his young assistant Thomas did a fantastic professional job , with excellent attention to details. And the workshop who made up the window so promptly. I would like to say a huge THANK YOU to the whole team who did an amazingly fast efficient job which really made a massive difference at a bad time. My mum is so pleased the window looks lovely.
- Mark Williams-Thomas
We had four doors installed - the spec of the doors was better than we could find elsewhere, and more aesthetically pleasing (better hinges, lower threshold, better security etc). The doors were manufactured and 6 / 7 weeks later installed by a very decent bunch of fitters - all of whom were very capabale, polite and cleaned everything up after they finished. It was a great service from Lockwood all round.
- Jonathan Long
New front door looks superb. It's just what I wanted. Really pleased with the service from Lockwood Windows. The guys who came to fit were polite and have made a great job, they polished the door to a high sheen and left everywhere clean and tidy. Couldn't have asked for anything more.