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Customer Feedback

Customer service is extremely important to us, so we ensure that we liaise closely with our customers from first contact - whether in our showroom or on the phone. But our service doesn't end when the window, door or conservatory project is completed. We offer an aftersales service and are available to our customers whenever they need help or advice.

You can see below a selection of the testimonials we have received from customers. The originals of these and more, are available to view in our Huddersfield showroom.

 
We have used Lockwood before for our windows and doors and have always been very happy with the customer service, quality and fitting. This time we had a dining room window fitted and again very happy with the outcome, highly recommended.

- Mark Hebda

I have used Lockwood Windows before in my previous house and I was delighted with their expertise then so had no worries about using them again to fit new windows in my new house.

Matthew and Jordan came to fit the windows and I was very impressed with their professionalism and attention to detail. I am extremely pleased with all aspects of Lockwood windows from the staff in the office to Raymond and Richard and to the fitters who expertly fitted the windows.

A 5 star service from an excellent company.

- Patricia Campbell

Very happy with the new front door we recently had from here. It’s solid and secure and looks spot on. Had a few delays getting booked in for fitting but the chap who came to fit it was lovely and did a perfect job

- Sarah Makin

Lockwood Windows did a wonderful job on our 1890s higgledy piggledy house. Nothing is straight or even and so the potential problems are many. This did not phase them at all.

The guys who came out to fit the windows were very polite, hardworking, tidy and extremely patient. would thoroughly recommend.

- April Coombes

Very friendly and professional company. Plenty of choice in the great showroom and guidence on the different options of doors. Installation team were polite and worked neatly.
 
Fantastic job from quote to installation to completion; thank you everyone at Lockwood Window Company.
 

- Helen Lyon

My son and his partner had two doors fitted and they were delighted with the finished result and the customer service they got.
 
We needed a new back door so went to their Lockwood showroom for a look. Spoilt for choice. Superb staff (Raymond) very knowledgable and helpful.
 
So we picked a door and ordered it. The end result is better than we expected. Would recommend this company every time.😀😀

- Nigel Bower

A flawless experience from start to finish. This started by a recommendation and visiting the showroom to discuss the benefits of the windows and doors with Raymond, which was then followed by Richard visiting our home to measure and give a quote.
 
Once we agreed the quote, Richard came to do a final measure. A few weeks later the installation date was confirmed. Mark, Matthew and Jordan installed our new windows and doors.
 
They were very polite, removed all the old windows etc, used dust covers to cover carpets, had shoe covers on and even vacuumed before they left. We have found the quality excellent and the prices very competitive.

- Rachael Funk

We had new windows and doors throughout and had used Lockwood windows at our previous home. Great customer service, very helpful but not pushy advice given in the showroom. Windows fitters were organised and did an excellent job despite the cold weather and did a super job of cleaning up after themselves. Would definitely recommend Lockwood Windows.

- Simon Foster

Very impressed with the quality of service we received. Quality of door is first class and lads who installed were professional, quick and courteous.

- Jason Thomas

Recently had new windows, guttering and soffit boards, very happy with the work, the quote was very competitive, would definitely use this company again.

- Paul Westmoreland