- Customer Feedback
Customer service is extremely important to us, so we ensure that we liaise closely with our customers from first contact - whether in our showroom or on the phone. But our service doesn't end when the window, door or conservatory project is completed. We offer an aftersales service and are available to our customers whenever they need help or advice.
You can see below a selection of the testimonials we have received from customers. The originals of these and more, are available to view in our Huddersfield showroom.
Lockwood Windows have just fitted our new front door which looks fantastic and replaced an old back door under warranty even though we were not the owners of the property at the time of fitting. I couldn’t recommend them highly enough. Everyone from the office staff who originally received my enquiry all the way through to the fitters and follow up call to check the quality were professional and made me feel great about our choice. Thanks again.
- Sara Knight
Just a thank you note to say what a wonderful job you've done for me. Installation is perfect and the house left in a very clean state, I would not hesitate to use you again.
- Barney Harle
Can't fault them, excellent service from the initial visit to the showroom to the great standard of the composite door & quality workmanship from the fitters. Well done all at Lockwood Windows.
- Paula Jones
The showroom is excellent! Really great customer service! The doors are so well made with great designs! The two fitters that came to the house were professional and did a great job! I won't be going anywhere else if I need windows or doors! Would highly recommend.
- Thomas Whittingham
Lockwood Windows were very professional from start to finish, Richard carried out the initial survey, during which his knowledge advice and friendly approach was obvious which gave me confidence in the services offered. I placed the order and received the new composite doors on time. The lads installed the new doors very efficiently, on completion everything was left very tidy (unusual for tradesmen). I would have no hesitation in recommending Lockwood Windows Thank you.
- Richard Baines
We had 2 new composite doors fitted today by Lockwood Windows and they look fantastic! Totally changed the appearance of my house. Richard conducted the initial survey during which he offered good advice and gave us the benefit of his experience and knowledge which helped in selecting the right doors. The two lads who fitted them worked very hard in the extreme heat we have had today and were very professional and courteous. Even our dog loved them! A very neat and tidy job which was finished to a high standard. All the old doors and frames were taken away and everything was spick and span afterwards.
Highly recommend this local company who have delivered on time and exactly what they said they would. Thank you Richard and the team.
- Shirley Baines
Having had all our windows and doors of our bungalow replaced by Lockwood Windows, we have no hesitation in recommending this company. The recommendation starts from Richard coming to give us an estimate and advising us of things we hadn’t thought of and things we didn’t need, Raymond in the showroom advising us of the finer details of the items, through to the fitters, Matthew and Luke who were polite, courteous, jovial and friendly and cleaned up continuously. The quality of the windows and doors is excellent and has made such a difference to the appearance of our bungalow.
- Jack Murray
I was recommended by friends, even though I had other quotes I chose Lockwood because from my first visit to their showroom I was impressed by the quality of service, the quality of product and I had confidence in the company. Plus the quote was competitive. And they are local. The guys who did the fitting were prompt and cleaned up as they went along. I am delighted with my doors and windows thank you.
- Fi Oakes
Lovely showroom, staff were excellent, no hard sell. Came out to house to measure up, gave great advice about another door we wanted to change. All 3 doors are excellent. The fitters were very polite and professional, followed social distancing and cleared up after themselves. Intend to post photos once rooms decorated.
- Zunaid Karim
Great customer service throughout. The fitters were professional, polite and hard working. Work was completed to a very high standard and within the timeframe given. I have no hesitation in recommending Lockwood Windows.