- Customer Feedback
Customer service is extremely important to us, so we ensure that we liaise closely with our customers from first contact - whether in our showroom or on the phone. But our service doesn't end when the window, door or conservatory project is completed. We offer an aftersales service and are available to our customers whenever they need help or advice.
You can see below a selection of the testimonials we have received from customers. The originals of these and more, are available to view in our Huddersfield showroom.
We highly recommend Lockwood windows after having French doors and a new window recently fitted. So much so, that we've already booked in a quote for half of our other windows! From us dropping into the showroom (pre lockdown) to when the installers left, every stage was well communicated and timely. All the staff that we've had contact with have been friendly, knowledgable and skilled. Really impressed and will recommend to everyone! Thanks guys 🙂
- Gail Armitage
Just had Lockwood Windows supply and fit new windows and doors at an old cottage which we let out as a holiday cottage. One of the doors is unusually short and we were struggling to find something we liked that could be made in that short size. I found a photo of a gorgeous stable type door online and showed it to Richard at Lockwood Windows hoping they could do something similar. When he said they could, and sent us a very reasonable quote, and also said they could get it done in the short timescale we had to work to, as although we were in 'lockdown', we had been given the green light to reopen in early July and needed it done whilst it was closed, something other companies said they'd struggle to do, we went ahead and ordered without even seeing any actual door but as Richard seemed to know exactly what we wanted for our cottage we knew we were in safe hands. Well, only a couple weeks later we got a call to say everything was ready and that they'd like to fit the following week! Brilliant!! Two polite, friendly guys arrived on the day they promised, and at the time they said, and got on with fitting everything. They left the place immaculate and the new windows look great. The doors are just gorgeous and fit in so well with the character of the cottage and every time I come out of the 'short' door on the roadside random passers by stop to compliment me on the style and colour (Chartwell Green) of the door. It's exactly what we wanted - just perfect! We wouldn't think twice about recommending Lockwood Windows and would definitely use them again in future. Thank you guys!
- Claire Harpin
We would like to thank you and your team at Lockwood Windows for the excellent service provided whilst fitting our new double glazing. In particular, thanks to the fitters Simon and Lewis who did an excellent job. We are delighted with our new windows and door.
- Rob and Julie Hellawell, Holmfirth
We got our windows done yesterday and I have to say I was so impressed by your fitters. They were friendly, helpful, tidy and went above and beyond to help me put our blinds back up afterwards! They adhered to social distanced and wore PPE so we felt safe when they had to enter our home. Please pass our thanks and gratitude onto the lads. They really were brilliant.
- Jennifer Issacs
We have just had our house completely refitted with windows and French doors by the Lockwood Window company. Customer service was second to none, staff were prompt and courteous, there was a wide range of product to choose from and it proves to be of very good quality. We would highly recommend this company for your window needs.
- John King
Good luck to your firm in these difficult times, during the COVID-19 pandemic, and hopefully we will see eachother on the other side. Stay safe !
- Tony Mckeown, Glossop
Great Service throughout.
Professional team in the showroom and hardworkers on site, excellent value and quality.
Would definitely recommend.
- Faye Denby
Really pleased with our new windows. Excellent service throughout the transaction.
The fitters, Simon and Lewis, were pleasant and professional, as were Richard and Raymond in the office. Price and timescale were adhered to.
Would certainly recommend this company.
- Carol Taylor
We have just had our final door replaced having previously had all the windows, doors and porch done.
The service we have received from Lockwood Windows has been superb from beginning to end.
I would highly recommend them.
- Pauline Scholes
Just to say how pleased we were with the work that you did replacing our side door and frame. You met all our expectations and more.
If we need anymore work, we will definately be in contact.