- Customer Feedback
Customer service is extremely important to us, so we ensure that we liaise closely with our customers from first contact - whether in our showroom or on the phone. But our service doesn't end when the window, door or conservatory project is completed. We offer an aftersales service and are available to our customers whenever they need help or advice.
You can see below a selection of the testimonials we have received from customers. The originals of these and more, are available to view in our Huddersfield showroom.
Overall I'm really pleased with the windows. The company was recommended to me by a friend. The installers Simon and Lewis were very professional and did an excellent job. I would recommend them to anyone.
- Jimmy Sutcliffe, Huddersfield
Excellent from start to finish. A very professional, efficient and competitive company.
- Anne Ferguson, Holmfirth
Excellent service and value. Installation team in particular were friendly, professional and paid meticulous attention to detail.
- Giles Chappell, Huddersfield
Very good. Richard was very helpful and the installation team of Matthew and David worked hard to deliver in poor weather conditions.
- Martin Quinn, Holmfirth
From start to finish Lockwood Windows have provided brilliant service, the installation team were very efficient and the tidy up afterwards was great. In fact you would not even know they had been. Highly recommend.
- Dawn Fryer, Huddersfield
A very friendly, patient and professional service from start to finish.The fitters did an excellent job, they were both courteous and efficient with no mess left at all.
- Janet Bedward, Huddersfield
Visited the showroom to view the products available and was welcomed by friendly and professional staff who took time out to explain everything about their products and answer all my questions. The installers were very polite and professional, advised me of everything they were doing and asked my advice as to how I wanted things to be done throughout the job. Overall I am extremely pleased with the products and service I got and would not hesitate to recommend the company to others.
- Pam Stephenson, Huddersfield
Just wanted to drop you a quick note to say the lads came out today and fitted the door, they have made a really good job of it, and they have both shown that they have a great eye for attention to detail.
The overall process of choosing, ordering and having the door installed has been exactly as you said it would be at every stage, this is not to be under estimated or under sold as it is a rare quality that is missing from many companies that we have dealt with over the last few months.
- Pat & Sarah Mills
I have never given feedback in writing before to any company I have dealt with who have supplied and/or fitted equipment in my home, as like many people I dislike having workmen in my house and am glad when the “ordeal” is over.
My experience with your company has produced a first.
From start to finish Mark and Matthew did an excellent job in fitting the three composite doors and the PVCu French door, and they kept us informed with everything they did from start to finish and we cannot praise them highly enough for the end result they achieved.
The standard of the product is excellent and we will have no hesitation in recommending your company in the future.
- Alan Dutton, Fixby, Huddersfield
Dear All at Lockwood Windows. Thursday last week we were the target of burglars. Not a lot was taken from the property but quite a lot of damage was sustained to our recently fitted windows to the rear of the property, as they obviously struggled to break through the lock and frame, and ended up smashing the glass to gain entry.
Not knowing exactly what to do next, in the near panic of the situation and the time fast approaching 5 p.m. we rang Lockwood Windows for some advice! Raymond answered the phone and suggested that we get a reputable company to temporarily board up the window - then, "no" he said that he would come and do it himself, even though that was not part of their business. Raymond had an appointment to keep but duely arrived, kept his word and boarded up the window.
The following day as I arrived home from work, the phone rang - it was Raymond asking us if the fitters from Lockwood Windows could come and replace the broken section of the window complete with new glass. All of this in less than 24 hours! Over and above the call of duty shall we say! Best customer care and service! We couldn't ask for more!
We would like to take this opportunity to say a big thank you to ALL concerned at a brilliant company…. LOCKWOOD WINDOWS.
Thanks for all your help.